Privacy Policy – Total Plant Care Pty Ltd
Total Plant Care Pty Ltd is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with us.
By using our website or engaging our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information from you in order to provide our services and communicate effectively. This includes:
Contact information: Name, email, phone number, address
Business information: Company name, role, or relationship to a property
Service information: Details of enquiries, quotes, or requests
Website data: IP address, browser type, pages visited, and browsing behavior
Other information: Any information you provide voluntarily through forms, emails, or phone calls
2. How We Collect Your Information
We collect your personal information through:
Website forms (contact forms, quote requests, subscriptions)
Email, phone, or in-person communication
Third-party services (e.g., marketing, analytics tools)
Publicly available sources where legally permitted
3. How We Use Your Information
Your personal information may be used for the following purposes:
To respond to enquiries and provide quotes
To deliver our landscaping and property maintenance services
To manage accounts and billing
To improve our website, services, and customer experience
To comply with legal obligations and enforce our rights
To send marketing communications (with your consent)
We will not use your information for purposes unrelated to those above without your consent.
4. Disclosure of Personal Information
We may disclose your personal information:
To our employees, contractors, and service providers to deliver services
To government authorities where required by law
To professional advisors (legal, financial, or accounting)
In connection with business transfers, mergers, or acquisitions
We do not sell your personal information to third parties.
5. Cookies and Tracking
Our website may use cookies and tracking technologies to:
Improve your experience on our site
Monitor website usage and performance
Deliver relevant advertising
You can disable cookies in your browser settings, but some features of the website may not function correctly if you do.
6. Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
While we implement robust security measures, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
7. Access and Correction
You have the right to:
Access the personal information we hold about you
Request corrections to any inaccurate or incomplete information
Requests can be made by contacting us at the details below.
8. Marketing Communications
We will only send marketing communications if you have provided consent. You can opt-out of marketing communications at any time by:
Clicking the unsubscribe link in emails
Contacting us directly via phone or email
9. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of those websites before providing any personal information.
10. Retention of Personal Information
We retain personal information only as long as necessary for the purposes outlined in this Privacy Policy or to comply with legal obligations.
After this period, personal information will be securely deleted or de-identified.
11. Your Rights
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you may:
Access your personal information
Correct your personal information
Complain about a breach of privacy
Complaints can be made via the contact information below. We will respond promptly to resolve any concerns.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date. Please check regularly for any updates.
13. Contact Us
If you have any questions or concerns about your privacy or this Privacy Policy, please contact:
Total Plant Care Pty Ltd
Email: totalplantcare@outlook.com.au